Director of Customer Success, Operations

About OpenEd

At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)

Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:

• Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families.
• Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently.
• I Did > We Should – Action over theory; bring experiments, not just opinions.
• Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy.
• Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere.
• Fast AND World Class – Speed doesn’t compromise quality.
• Strong Opinions, Weakly Held – Advocate passionately, adjust readily.
• Make Others Famous – Elevate your colleagues, partners, and community.

We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

About the Role

The Director of Customer Success, Operations is the right-hand operational partner to the VP of Success. They are the person who drives the division’s biggest initiatives from planning through execution. You are the connective tissue across all five Succes