Director, IT Business Relationship Management - North America

This is a senior IT-to-business leadership role. The Director, IT Business Relationship Management - North America would effectively own the technology relationship across 8–10 North American manufacturing sites—partnering with plant General Managers and regional leaders to understand operational priorities, turn them into a coherent digital/IT roadmap, and then orchestrate delivery through Barnes Aerospace’s global IT tower teams.

Core Responsibilities

• Serve as the primary IT relationship leader for North America, directly supporting General Managers across 8-10 manufacturing plants.
• Partner with plant leadership and regional functions to understand priorities across safety, quality, delivery, cost, growth, and compliance.
• Translate business needs into clear IT demand, roadmaps, priorities, business cases, and execution plans aligned to digital strategy.
• Drive results through global IT towers including Enterprise Systems, Infrastructure & Operations, Cyber Security, Data & Analytics, and AI & Automation.
• Lead and coordinate issue escalation, service performance, project delivery, adoption, and change readiness across sites and functions.
• Identify opportunities to improve manufacturing operations through ERP, MES, data, automation, and secure infrastructure capabilities.
• Communicate status, risks, benefits, and trade-offs to GMs, regional leaders, and IT leadership while maintaining stakeholder trust.
• Measure value realization and business outcomes from digital initiatives and continuously improve the regional IT engagement model.

Qualifications

• 10+ years of progressive IT leadership experience; manufacturing, aerospace, or industrial operations experience preferred.
• Strong applied AI acumen, with the ability to effectively leverage generative AI tools such as ChatGPT, Codex, and similar platforms, including advanced prompting techniques—to improve decision-making, accelerate analysis and solution