Director IT Asset Management Service Now

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate
• Department: Enterprise Technology Architecture and Strategy
• Location: Remote based out of Philadelphia, PA
• Hours: 8hr Days

Summary

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Director – IT Asset Management (ServiceNow HAM & SAM) is responsible for implementing, operationalizing, and owning Penn Medicine's enterprise IT Asset Management capability across both Hardware Asset Management (HAM) and Software Asset Management (SAM). This role serves as the single accountable owner for establishing ServiceNow as the authoritative system of record for all technology assets, entitlements, and lifecycle workflows across Penn Medicine's clinical, research, and operational environments. The Director leads the design and execution of end-to-end asset lifecycle processes, establishes enterprise data integrity and governance standards, and drives the integration of asset management capabilities across infrastructure, procurement, identity, financial, and clinical systems. This role is accountable for delivering measurable outcomes including cost optimization, license compliance, audit readiness, and operational efficiency through a governed, data-driven asset management program. The Director owns both the implementation and ongoing operations of the HAM and SAM program, leads a team of asset management professionals, and partners across Infrastructure, Information Security, Procurement, Finance, Clinical Eng