Director, Enterprise Success

Job Title

Director, Enterprise Program Success

Department

Growth Strategy & Operations

Level & Status

P5, Exempt

Position Description

*As Director of Enterprise Program Success, you will lead the growth strategy for a defined portfolio of enterprise client accounts. You are not a relationship manager in the traditional sense. You are a growth partner: someone who builds trust with key stakeholders within a client organization, identifies where the next opportunity for partnership is achievable, and executes a structured plan to get there – driving growth in alignment with Ren's risk and compliance standards. This is the role for someone with meaningful experience at the intersection of strategy, client relationships, and execution.*

Duties & Responsibilities

*Managing the Account Plan and Growth Outcomes*

*You are accountable for the growth trajectory of a focused portfolio of 1–2 enterprise accounts. You own the plan and drive the results, in coordination with senior leadership on decisions with broader impact.*

• *Define growth goals for each account: incremental philanthropic gift volume, product module adoption, financial advisor penetration, and more*
• *Build account-specific growth plans that are active, living strategies – regularly tested, refined, and tied to measurable outcomes – and designed to maximize growth potential within responsible risk parameters*
• *Apply a quantitative, firm-specific model of growth: understand which levers drive which outcomes, and validate through data and customer feedback loops (NPS, focus groups, experimentation)*
• *Prioritize and sequence growth initiatives through evaluation of opportunity size, strategic fit, resource requirements, and risk/return trade-offs – escalating material risks to senior leadership as needed – then build alignment to execute, both on the client side and internally*

*Building Relationships That Drive Impact*