Director, Clinical Operations

Director, Clinical Operations

This job is responsible for providing visionary leadership and strategic direction for care coordination and service delivery teams supporting healthcare programs. The scope of this role includes driving transformational initiatives to scale operations, enhance quality, and position the organization as a leader in patient care coordination while driving high accountability for operational outcomes.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities

• Define and execute strategic initiatives to optimize care coordination and scheduling services in alignment with organizational goals and market demands.
• Collaborate with senior executives to shape program strategies and address emerging trends in healthcare delivery and payer programs.
• Oversee the design and implementation of scalable workflows, operational policies, and resource planning to support efficient, high-quality service delivery.
• Lead cross-functional efforts to address systemic challenges, implement process improvements, and ensure compliance with regulatory and contractual requirements.
• Utilize data analytics and key performance indicators to monitor program effectiveness, identify improvement opportunities, and guide evidence-based decision-making.
• Partner with internal stakeholders to implement quality improvement initiatives that enhance patient and partner outcomes while optimizing resource use.
• Represent the team in executive discussions by presenting insights and recommendations to support long-term growth and operational alignment.
• Own the operational strategy and execution of the ED Transitions model across all ED and risk-bearing entity partnerships, ensuring scalable, repeatable delivery of program outcomes and client commitments.
• Lead the development and deployment of performance management frameworks, productivity benchmarks, and operational dashboards that measure transitio