Director – Client Partner, DME/HME

Position Overview

We are seeking an experienced Director / Sr. Director – Client Partner (DME/HME) to serve as a strategic partner to our DME/HME clients. This is a true Client Partner role, requiring a strong combination of DME/HME domain expertise, healthcare RCM knowledge, executive-level client management, operational understanding, and commercial acumen.

The ideal candidate will act as the critical link between the client and internal Operations, proactively identifying opportunities to improve revenue performance, enhance service delivery, mitigate risks, and expand the client relationship. The individual should be equally comfortable discussing DME/HME workflows, payer requirements, documentation, billing and reimbursement challenges with a client executive, reviewing RCM KPIs with Operations, and identifying opportunities for account growth and transformation.

Key Responsibilities

Client Partnership & Executive Relationship

Management

• Own strategic relationships with senior client stakeholders and serve as the primary executive point of contact.
• Establish trusted-advisor relationships and develop a deep understanding of the client's business, operational priorities, financial objectives, and growth plans.
• Lead Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) and executive governance meetings.
• Translate operational and financial performance into clear business insights, recommendations, and actionable improvement plans.
• Manage escalations effectively while maintaining strong client confidence and satisfaction.
• Develop and execute client engagement, retention, and relationship-expansion strategies.

DME/HME Domain Expertise

• Apply strong knowledge of Durable Medical Equipment (DME), Home Medical Equipment (HME), medical supply, and home-based equipment workflows to client discussions and RCM strategy.
• Understand DME/HME-specific workflows, including referrals, order in