Director - Business Operations (Remote)

Job Summary

Neumo is looking for a Director, Business Operations who will report directly to the GM/EVP of the Public Admin BU to oversee initiatives across all Finance & Tax and Forms business areas within the BU. This position will guide initiatives to enhance company profitability and efficiencies. The Director will be the principle liaison to the entire organization to facilitate timely execution of tasks and transformative actions to optimize operations while minimizing risk; to include assisting the BU in the development of operations processes & strategy, hiring, customer engagement, and execution of special projects as needed.

Duties and Responsibilities

• Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth.
• Implement objectives that reflect the company’s business goals and identify opportunities for process improvement
• Assist in high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the teams
• Maintains a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc.
• Facilitates successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch
• Drives continuous process improvement across sales and revenue functions
• Leads a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders
• Works closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success
• Aligns reporting, training, and incentive programs with performance management priorities
• Perform other duties as assigned

Education and Experience

* Bachelor’s degree (Communications, Bus