Client Services Director, Medical & Scientific Communications

Boston, United States of America | Full time | Home-based | R1565036 Client Services Director, Medical & Scientific Communications Overview

Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships.

Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.

Essential Duties & Responsibilities

Project Management

Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.

Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).

Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.

Monitor project to guarantee adherence and pull-through of client strategy

Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.

Manage and attend relevant internal meetings, as assigned.

Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.

Adhere to all standard operating procedures (SOP’s) and d