Associate Client Solutions Director - Automation

Qualifications

Education

• Bachelor's (4-year) degree in a relevant field (business, engineering, MIS, or similar)
• Master's degree or MBA desirable, but not required

Certifications

* PMP, Certified ScrumMaster, or equivalent Agile/delivery certification preferred; none strictly required

Work Experience

* 7-10+ years leading project or program delivery, ideally including exposure to automation or related technology engagements

Specialized Knowledge, Skills, and Abilities

• Proven track record of successful delivery on complex client programs; experience piloting new automation capabilities is a plus
• Familiarity with the Software Development Lifecycle and an understanding of automation tooling, integrations, and supporting applications
• Experience with Agile development practices leading one or more Teams. Prior Scrum Master experience is a plus.
• Experience with project financials and understanding of P&L
• Strong analytical, organizational, and creative problem-solving skills
• Ability to make decisions and progress amid ambiguous or overlapping priorities, such as managing to fixed scope and date scenarios
• Excellent estimation abilities in scoping delivery work within a complex environment
• Highly developed written, oral, and interpersonal communication skills, with the ability to present complex concepts to leadership and customers in a compelling, fact-based manner
• Self-starter with outstanding organizational skills and the ability to track multiple deliverables with minimal direction
• Curiosity, a can-do attitude, and the ability to learn quickly and thrive in a dynamic environment

When This Role Is Done Well

• Project milestones for automation engagements are met, or escalated to the customer when at risk
• Contract deliverables are met within the timelines specified in the SOW
• Frequent communication exists between the delivery team and the customer, addressing cost, schedule, performance, risk